9 MORE DAYS, OR, PLEASE LEAVE MY SISTER THE FUCK ALONE - THE SEQUEL
Okay, so here are the two things that prompted my outburst to begin with. Two things that happened to my sister within 24 hours of each other which, frankly, are just not fair. These could be the subsequent chapters in my book, Wedding Etiquette 101.
Chapter 2 - If you are a Wedding-Related Vendor, show respect to your bride(s).
My very first customer service job was for BayBank, which has since been replaced by Bank Boston, Fleet, and most recently Bank of America. One of my trainers taught me a valuable concept in the art of customer service which I think too many service-people out there have not grasped: just because your customer may be the hundredth customer you have dealt with that day, this is their first and one and only dealing with YOU today, and YOU represent this company. Treat EACH AND EVERY customer as though they are your only customer, and as though they are your only priority. You want them (leaving the store / hanging up the phone) reflecting on what great service you provided them with, EVEN IF YOU WERE UNABLE TO RESOLVE THEIR ISSUE.
Why don't more service-oriented professions get this?
Particularly, if you work in the wedding industry? And particularly particularly, if you work directly with brides?
My sister is getting married at a hotel in central Massachusetts. The ceremony happening in the same location as the reception. There is a woman who works for the hotel acting as wedding coordinator for the whole night - ceremony, reception, the works. She and Cheryl have communicated every detail of this wedding back and forth through numerous phone calls, emails, and face-to-face meetings over the past year. Cheryl has told me time and time again how much faith she has in this woman, how great she has been through this whole process.
Well...Monday morning my sister found out that she resigned from the hotel the previous Friday night, and that she was gone, without a word.
Granted, the reason she resigned is her own personal business; people quit jobs every day for numerous reasons. I have no problem with that. And although the timing sucks for my sister, there would have been no "good" time for this woman to resign - after all, every weekend is SOMEONE'S wedding. I keep thinking about the poor brides whose weddings were last weekend. Yikes.
But she had spoken with my sister a day or two before Friday. She is in the wedding business; it is her responsibility to know how to handle brides, especially brides who are within two weeks of their big day. All I am saying is that after she resigned, she could have at the very least called my sister or sent her a quick email. Anything. My sister spent Monday hunting her down, because for the first time in this WHOLE process she was not responding to an email that had been sent on Friday. It was unlike her not to reply; finally, someone else from the hotel called and informed my sister that a new person would be taking over.
Brides may be your business, and you may deal with two or three brides per weekend every weekend of your life. But, to each and every woman out there getting married, this day only comes once in a lifetime (hopefully!), and for many women it is a day they have dreamed about since they were a little girl. Curveballs are to be expected during last-minute wedding preparations, but it is how a vendor delicately handles the curveballs THEY are responsible for that makes all the difference. Gosh, it just frustrates me so much. Before my wedding, I had to have Anthony call and threaten the photographer because I had called him no less than fifteen times, asking him to confirm that we were all set, and he could not be bothered to return ONE of my phone calls. (He promptly called my husband back when he got his voicemail of "would you explain to me why my future bride is hysterically on the brink of tears because you cannot do her the common courtesy of a return phone call? THIS is what we are paying you for?") Wedding vendors should treat each and every bride as if they are the one-and-only, most important bride in the world. If you cannot do that, you should not be in the wedding business - period.
We are meeting with the hotel's new coordinator tomorrow to get them up to speed on what our expectations are for next Sunday. We're all crossing our fingers; however, it should all be fine. I just don't think my sister appreciated the manner in which this woman was able to let her know every single detail along the way, except for the one detail that, at this juncture, mattered the most.
Chapter 3 - If you are friends with or a relative of the bride, be nice to her - no matter what.
Gosh.
Maybe I need to rework the title of that chapter, because it makes it sound like I am asking you to tiptoe around a bridezilla. And yes, although you should do that too, that is not what I mean.
What I mean is, be nice to a bride. Be extra nice to a bride. Don't create extra drama for a bride. Don't pick fights with a bride.
Just don't. It isn't nice, it isn't fair. And (how many times have I said this already?) the bride's wedding ISN'T ABOUT YOU!
I remember a couple of days before my sister Eileen's wedding, her cell phone rang. She answered it and realized that it was her future sister-in-law, and that the sister-in-law accidentally dialed her cell phone while driving and had no idea she had made a phone call. The worst part about it, was that she was in her car (I think with the OTHER future sister-in-law) and they were bad-mouthing Eileen. I don't know if one of them thought Eileen was being rude to Kevin (their brother, her future husband) or what, but there they were, calling Eileen a bitch and going off on her, and Eileen was eavesdropping on the whole conversation.
Can you IMAGINE? Like that is JUST what Eileen needed two days before her wedding. (For the record, Eileen confronted them, they had a big episode of shouting and then crying and then hugs and kisses - but it was absolutely NOT any kind of drama that should have been happening to a bride).
So, the other thing that happened to Cheryl earlier this week was this: a girlfriend of hers got married three months ago. This girlfriend did not have the supportive family that Cheryl has and basically was 100% on her own to plan and finance her wedding. Therefore it had to be a low-budget affair and there was much, much work to do. Cheryl and another girlfriend offered up their help. Keeping in mind that Cheryl had her own wedding planning going on, she unselfishly put her plans aside to help this girl pull her wedding off. She made favors; she made and assembled wedding programs. She planned, paid for, and hosted her shower (she was not, mind you, a bridesmaid or maid-of-honor). She decorated the reception hall. She was the photographer the day of the wedding. She and this other girlfriend did QUITE a lot for this other girl; if it weren't for them, the wedding wouldn't have been pulled off.
So how does this bride show her gratitude? Well, she started giving my sister a hard time that "she hasn't been hanging out with her much" lately and that Cheryl wasn't being a good friend. My sister explained that her wedding was in 12 days, and that much like HER wedding, there was A LOT left to do and that she was kind of busy. There would be plenty of opportunity for them to "hang out" after the wedding, but right now there was a lot of work left to do. (Side note: this girl did not offer one bit of help to Cheryl).
So, instead of being mature and understanding, she called my sister a selfish bitch. Not only that, she informed her that she and her husband would not be coming to the wedding, because "she no longer feels comfortable around her."
Can you say, psycho-bitch from hell?
Let me just say that if I had a way to get in touch with this girl I would give her such a bitch-slap she'd be bruised for a year. What an immature baby. This is the classic case of a self-centered idiot who can't handle the fact that the focus isn't on her anymore. She can't share the spotlight. She was so grateful when Cheryl and the other girl were doting all over her for her wedding, but now that it is time for someone else's big day, she can't handle it. Perhaps she is jealous, because Cheryl's wedding WILL be such a great event, and Cheryl has had so much support from her family and friends that this girl did not have. I don't know. All I know is, if you are a friend, you don't pull this kind of shit before their wedding.
My cousin got married and her younger sister wanted to catch the bouquet and expected her sister to toss it in her direction - which she did - but someone else caught it. So the little sister threw a temper-tantrum, and got mad and screamed at her sister (the BRIDE) in the middle of the wedding.
Again, an example of a person who doesn't understand that someone else's wedding isn't about THEM.
Is it me? Do I just know horrible people? Or does everyone do this? And if everyone does this, WHY DO THEY DO IT?
Please just do me a favor. Please. If you know a bride, be nice to her. EVEN IF SHE DOESN'T DESERVE IT, BE NICE TO HER.
And my sister absolutely deserves niceness. I'm going to try my hardest to give her extra niceness to make up for the shit that has been going on lately.
What is WRONG WITH PEOPLE???????
(Okay - I think I am done with this rant for now. Although, there are still nine days until the wedding, so God knows what else may happen between now and then!)